I am extremely impressed by the services provided by Silent Sounds Communications Ltd for our Deaf Patients. The Trust has only recently started to use Silent Sounds as a backup service but on every occasion that we have called on them over the past 2 weeks they have proved to be reliable and professional. We are extremely grateful to Silent Sounds as their prompt response to our short notice request has meant that our patients have not had their appointments cancelled or disrupted. For example, a request was made after 5.30pm for a 9.00am appointment the
following morning and yes, the booking was fulfilled.Excellent Service!
This is to confirm that Silent Sounds has been providing Whittington Health with a support face to face interpreting service since 2012. We have found their services responsive and adequate to our needs. They have shown us flexibility and adaptability which is crucial to the services delivered in the Trust. Our interaction with their employees have always been courteous and positive. Overall we are very pleased with the support that Silent Sounds provides to this Trust.
I wanted to take a few minutes to thank you for all your assistance on Monday 25th April 2016. It was good to meet you and witness your sign language interpretation whilst I was talking to Mr K. I. I met Mr K. I. during the afternoon and he was so pleased and said thank you. Your services have made a huge difference to his overall demeanour and wellbeing.
Silent Sounds’ are an amazing company and an absolute pleasure to work with. They are flexible, and make every effort to ensure the client is comfortable and relaxed. All interpreters are professional and always on time. Response times are quick and it is a pleasure to work with them.
Silent Sounds has been providing interpreter service to Brent CCG for a number of years. The service provided is well managed with the provision of high quality, appropriately qualified interpreters across a very wide range of languages. The service is highly responsive to managing emergency requests, going the extra mile to ensure requirements are met. Reporting is detailed and where requested responsive to meeting evolving needs and requirements. Overall Silent Sounds provides an excellent, value for money offering.
Our Trust has received an excellent service from Silent Sounds. We find any communications with them straight forward with regards to bookings interpreters. The service is very efficient. Face to Face interpreting works well and some patients will tend to like specific interpreters and will request those individuals for future appointments, which we believe shows the quality and standard of their interpreters to be excellent. Punctuality of interpreters is excellent.
Silent Sounds Communications Ltd have been providing an interpreting service, including Deaf, spoken and translation services, to London North West Healthcare NHS Trust for a number of years and we have always found them to be extremely reliable and a pleasure to work with. They are an agency that will go the extra mile when it comes to providing a service, especially when dealing with short notice/emergency and rare language requests. Their staff and interpreters are always professional, courteous and continually demonstrate a considerate and flexible attitude towards patient care. We value their professional advice and expertise and would not hesitate in recommending them to other organisations.
Silent Sounds has always provide us with a level of service that is “above the call of duty”, their team are always friendly, reliable and above all professional, our patients really appreciate the service provided. Silent Sounds provides us with interpreters for outpatients and surgical procedure appointments, and our patients often request the same interpreter for their next appointment.