Communication support workers mainly work in education, in schools, colleges and universities, helping Deaf learners to communicate with their teachers and other learners. CSWs work as part of the education team alongside other professionals, such as Teachers of the Deaf (TODs), Speech and Language Therapists (SALTs), Audiologists and sometimes British Sign Language (BSL) interpreters.

Duties typically include:
• Supporting students by interpreting between spoken English and BSL, note-taking and lip-speaking.
• Supporting students with understanding and producing written material in class
• Adapting learning materials so that students understand them more easily
• Suggesting ways that the school or college environment can be improved to make it easier for students to use hearing aids or lip-read.
Senior CSWs often co-ordinate a communication support team and carry out related administrative duties.